Thursday, March 18, 2010
It didn't work, so he finally agreed to ship another USB. That call came out to almost 68 minutes.
One last phone call on Wednesday, just to make sure the Old Pump Sending Back W/In 14 Days Policy doesn't overlap with the New Carelink USB Being Shipped, creating problems that could lead to my having to pay for said Old Pump not being sent back in a timely matter. I was assured it wouldn't be a problem, and this nice Customer Service Rep read back the note he made in my account. This was the most productive and helpful call, of the entire 2.5 hours I'd spent on the phone with Minimed. Total time it took: 8 minutes, 27 seconds.
Wonder if they'll pay any of my phone bill? For the waiting time? It should be like a pizza - if it doesn't arrive in said amount of time, you get it free. That should be the case if they say 15 minutes, and it takes them twice as long to get on the phone. Especially if they're worthless and don't even offer help to fix the underlying problem you called about. This same logic should apply to all Insurance Companies and Service Providers, which are the frequent call-receivers of our lives and frequently leave us in Holding Patterns. This is a policy discussion that should be happening, me thinks.
But as it stands now, It Is What It Is. I rant and rave. Just to vent.
In the end, it's 2.516667 hours lost on the phone to Minimed. Time I'll never get back. (sigh). Just another aspect of Living With Diabetes.